Damage, Loss & Claims

  • My property was damaged or lost

    In the rare and unfortunate event your property was damaged, Clutter has you covered. 

    To get started, file a claim online. It generally takes 5 to 10 minutes to complete. You will be guided through step-by-step and you can always save your progress to continue at a time that is more convenient for you. 

    Once the claim has been filed through your Account Portal, the Clutter Trust & Safety Team will begin the claim review process. You will receive an email notification at the completion of the claim determination process. Typically, the claim process from start to claim determination takes 5 to 7 business days.

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  • Item & Property Claim(s) Settlement-Payments

    Clutter provides claim settlement-payments via PayPal or check. You will be able to select your payment method during the online claim settlement agreement process. Payment via PayPal takes approximately 5 business days, while checks can take up to 30 days.

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  • Can I declare a value for my items being moved to and from storage?

    Yes. In addition to Clutter’s item protection, we offer in-truck protection that will cover your items in case of any damage on the way to or from the warehouse. With in-truck protection, you will be able to declare the value of your items. Keep in mind that only a Clutter’s item protection will cover your items while in storage.

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