Issue Resolution & Support

In the rare and unfortunate event your items went missing or arrived damaged, Clutter has you covered. The pathway to your claim settlement depends on the circumstances, and the protection plan you selected at the start of your Clutter subscription. For more information on our protection plans, please visit our website.

You can get started on a claim anytime. It’ll take around 5 or 10 minutes to complete, and the online claim submission process will guide you each step of the way. If you start the claim, and need to return to it at a later time, the online process allows you to save your work.

Once you submit the claim, the Clutter Trust & Safety Team will start the claim review process. When the claim determination is complete, you will receive a notification via the email associated with your Clutter Account. Additionally, all the claim details will be available in your Clutter Account Portal.

You are able to update your primary email address and phone number in the “Settings” tab of your online Clutter Account. 

Under the “Contact Information” section, type in the new email and/or phone number that should be used. For all email & phone number changes, you will be prompted to enter in a 6-digit verification code that is sent to the new contact that you updated. Once you enter in the 6-digit code to, it will be automatically updated on your Clutter account!

If you experience any difficulty with this process or do not have access to the prior email or phone number, please feel free to contact our Support team using the "Contact Us" button below!